OUR VOLUNTARY RETURN
Regardless of your statutory rights, you can send your
order back to RIEHL – Military & Outdoor Equipment within 30 days
from the date of received, as long as the items are complete and in unused
and undamaged condition.
Right of withdrawal
You have the right to withdraw your contract within fourteen
days without giving any reason.
The withdrawal period is fourteen days from the date on
which you, or a representative third party party who is not the carrier
have taken possession of the goods.
To exercise your right of withdrawal, you must contact us
RIEHL – Military & Outdoor Equipment
Fax: 08861-935 25
inform us through a clear statement (eg by post letter, fax or E-mail) of
your decision to withdraw from this contract. You can of course use the
attached model withdrawal form which is however not mandatory.
In order to observe the revocation period it is sufficient for
you to send the message about the right of withdrawal before the
Effects of withdrawal
If you withdraw from this contract, we reimburse you all the
payments that we have received from you, including delivery costs (with the
exception of the additional costs arising from the fact that you have chosen
a expensive type of delivery other than that offered by us standard
delivery), and must be repaid immediately at the latest within fourteen
days from the date on which the notice is received through your
cancellation of this contract with us . For this repayment, we use the
same method of payment that you used for the initial transaction, unless
you explicitly agreed otherwise; in any case you will be charged fees for
this repayment. We may withhold the reimbursement until we have received
the goods back or until you have demonstrated that you have returned the
goods, whichever is the earlier. You have to return the goods promptly and
in any event not later than fourteen days from the date on which you
notify us of the cancellation of this contract to us or to pass. The
deadline is met if you send back the goods before the period of fourteen
You bear the
direct cost of returning the goods.
You only need to pay for any diminished value of the goods,
if the deterioration in value is due to a inpropper use or handling of the
Exclusion of the right of withdrawal
The right does not apply to distance contracts
The supply of
goods which are not prefabricated and for their production of an
individual choice or decision by the consumer is important or which are
clearly tailored to the personal needs of the consumer.
The supply of
newspapers, periodicals and magazines, with the exception of subscription
Consequences of a
In the case of an effective
recall the performances received by both parties must be returned and if
required the uses taken advantage of (e.g. user advantages) must be handed
back. Should the received service not be returned entirely or in parts or
only in a worsened state you are required to pay damages to us insofar as
required. This does not apply to the handing over of objects if the
deterioration of the object only results from its inspection – the
way in which you may have been able to detect the deterioration in a shop.
For the rest you may avoid the obligation to compensation in that you do
not use the object as if it was your property and avoid everything that
decreases its worth. Unless otherwise agreed, the right of revocation does
not apply to distance contracts: - for the delivery of goods, which are
custom-made to the customers specifications or which are clearly tailored
to the personal requirements or which are not suitable to returns due to
their quality or which may spoil quickly. - for the delivery of newspapers,
magazines and illustrated reviews. - for the delivery of audio or video
recordings, CDs, software, if the customer has unsealed the data carriers
In the event of a defect the
customer may demand in accordance with § 439 BGB (Civil Code) at his
choice the removal of the defect or the delivery of goods that are free of
defects. Within the scope of § 439 BGB (Civil Code) RIEHL - Military
& Outdoor Equipment is entitled to refuse the replacement delivery if
the same was only possible in connection with excessive costs within the
scope of § 275 BGB (Civil Code). If the repair is not successful in
the second attempt you are entitled within the scope of § 439 BGB
(Civil Code) to reduce the purchase price, to demand the delivery of goods
that are free of defects or to withdraw from the contract. The withdrawal
from the contract is excluded if the defect is insignificant and minimal.
The guarantee lasts two years and commences with the customers receipt of
the goods. The customer is only entitled to the guarantee if he provides the
original invoice. Immediately after receipt of the delivery of goods,
please, check for completeness or possible defects and notify us of any
complaints within one week after receipt. We cannot assume any liability
for delayed defect reports. In the event of hidden defects the
notification must be made immediately after their occurrence within the
guarantee period. The guarantee does not cover such defects, which can be
traced back to the improper use or above-average use of the goods on the
part of the customer. Wearing parts (e.g. shoe soles, batteries, bullets,
etc.) are also excluded from the guarantee. If a defect occurs more than 6
months after the hand-over the customer must prove that the good was
defect at the time of the assignment. Otherwise, it lies with RIEHL -
Military & Outdoor Equipment to prove that the good was free of
defects at the time of the hand-over.
In order to assert the
manufacturers warranty within the guarantee period you send to us your
item together with the invoice and the guarantee certificate. We will then
forward the same to the manufacturer to have the defect removed. You may,
however, also contact the manufacturer directly in order to clarify any
possible questions directly with him.
If you have any special requests:
You are looking for an item, which is not listed in our
offers, special designs of military and civil equipment objects, etc.,
please simply ask! We will surely have a solution for your request.
Orders are processed
chronologically after the incoming orders. We cannot take into
consideration any certain dispatch or delivery dates requested verbally or
in writing. However, we endeavour to send the goods to you as quickly as
After the online order you will
automatically receive a confirmation of our receipt of your order at the
email address, which you provide. Once the order is complete the ordered
goods will be sent to you immediately, unless you agree to partial
deliveries (please state as relevant). If you have chosen advance payments
as the payment option you will receive your invoice by email (email
address required). Please, do not transfer the amount invoiced until then.
After the receipt of your payment you will receive your order immediately!
If RIEHL - Military &
Outdoor Equipment discovers after the conclusion of the contract that the
ordered goods are no longer available from RIEHL - Military & Outdoor
Equipment or that they may not be delivered for legal reasons RIEHL -
Military & Outdoor Equipment may offer a substitute equal in quality
and price or withdraw from the contract; for the remainder the
§§ 434 Para. 3, 475 Para. 1 BGB (Civil Code) apply. After
realising the non-availability of the goods RIEHL - Military & Outdoor
Equipment will notify the customer immediately. RIEHL - Military &
Outdoor Equipment will pay back to the customer any payments received in
advance immediately after the withdrawal from the contract.
Your orders are carried out as
quickly as possible. If the item is in stock we dispatch on the same day.
If an item is subject to a longer delivery period we will inform you.
You may inform us if you
consent to a partial delivery or to a complete delivery only. For partial
deliveries we bear the dispatch costs for subsequent deliveries. In the
event of partial deliveries the total amount invoiced is due with the
first delivery (for cash on delivery only).
We do not assume any liability
for delivery delays due to force majeure and due to unforeseen
circumstances, even in the event of bindingly agreed delivery times. In
such cases we are entitled to withdraw from the contract in parts or in
full. We are obliged to notify the orderer immediately of the beginning
and the end of these impediments. Our obligation to deliver is not
applicable if the orderer is in arrears with the payments due.
As a rule the delivery is via DHL.
Packaging and postage costs:
Within the Federal Republic of Germany your share of postage
costs amounts to 2,99 EUR for each commenced 30 kg of the total weight.
From an order value of 150 EUR we deliver free of charges!
For cash on delivery there are cash on delivery fees amounting
to 3.60 EUR (plus 2.00 EUR transfer fee – charged by the German
As cash on delivery recipient, please note: If you are not
present for the delivery at the address you will receive a delivery
notification through your letterbox, with which you may collect your
parcel within 7 working days from the relevant post office.
Subsequently, the parcel will be returned to us.
The delivery is within 24 hours if RIEHL - Military &
Outdoor Equipment has received your order to 12.00 oclock noon. The
precondition is that the goods are available. Price categories according to
to 5 kg: 25.00 EUR
to 10 kg: 30.00 EUR
This kind of delivery is only available with payments by
Deliveries abroad are only made in return for advance payments!
The delivery costs depend on the 4 zones as our delivery partner DHL
determines them and are calculated as follows:
Zone 1 EU:
to 5 kg 17.00 EUR. 5-10 kg 22.00 EUR. 10-20 kg 32.00 EUR.
Zone 2 EUROPE outside the EU and
to 5 kg 30.00 EUR. 5-10 kg 35.00 EUR. 10-20 kg 45.00 EUR.
Zone 3 USA, CANADA and all Arabic states:
to 5 kg 32.00 EUR. 5-10 kg 42.00 EUR. 10-20 kg 62.00 EUR.
Zone 4 all other states:
to 5 kg 37.00 EUR. 5-10 kg 52.00 EUR. 10-20 kg 82.00 EUR.
Please, report any transport damages immediately after receipt
of the goods.